Fresh Macarons and Cakes
Macarons, cakes, and other fresh bakes are perishable and are normally not returnable once prepared, collected, delivered, or dispatched.
Order support
Returns & Refunds
We want every ALMOND order to arrive as expected. Because many products are fresh, made to order, personalised, or digital, returns are handled carefully and case by case.
Custom and Personalised Orders
Custom boxes, event favours, towers, personalised packaging, tags, colours, and other bespoke work may not be cancellable once production or preparation has started.
Damaged or Incorrect Orders
If your order arrives damaged, incorrect, or not as described, contact ALMOND as soon as possible with your order reference and clear photos of the packaging and product. We will review the case and help with a suitable solution.
UK Postal Orders
Because postal macarons are delicate and perishable, we cannot usually accept returns. If something arrives damaged or wrong, contact us quickly with photos so we can review it.
Digital Products
Digital products are supplied immediately after purchase and cannot be physically returned. Once access or downloading has begun, we do not offer refunds simply because you change your mind, decide not to use the product, or find that it does not suit your personal preferences. Please review the product description, included materials, format, language, skill level, and any technical requirements before purchasing. If the content is faulty, unavailable, materially different from its description, incomplete, or cannot be accessed after reasonable troubleshooting, contact ALMOND. We review each case individually and will provide an appropriate remedy, which may include corrected access, replacement content, a price reduction, or a refund where required.
Almond Club
Cancelling Almond Club stops renewal. Access normally remains active until the end of the current paid period, and the current paid period is not automatically refunded.
Statutory Rights
This policy does not affect your statutory rights.