Customer questions

Frequently Asked Questions

Short answers to the questions customers usually ask before ordering ALMOND macarons, gifts, classes, recipes, or Almond Club membership.

Where is ALMOND based?

ALMOND is based in Edinburgh. Collection is currently from 16 Horne Terrace, Edinburgh EH11 1JL when a pickup order is confirmed.

Are ALMOND macarons gluten-free?

ALMOND macarons are made to a gluten-free recipe, but they are almond-based and made in a kitchen that handles common allergens. Please contact us before ordering if you have allergy concerns.

Can I choose my flavours?

Some products let you choose flavours or leave flavour notes. Weekly Mix and UK postal boxes are curated selections, but you can usually leave exclusion notes and we will help where possible.

Do you offer UK delivery?

Selected postal macaron boxes are available for UK delivery. They are prepared in Edinburgh and sent with Royal Mail Tracked 24 after dispatch.

How should I store macarons?

Store macarons in the fridge after arrival or collection and enjoy them within 4 days. For a softer texture, bring them towards room temperature for 10-15 minutes before serving.

Are digital recipes refundable?

Digital recipe downloads are normally non-refundable once accessed or downloaded. If a file is faulty or you cannot access it, contact ALMOND so we can help.

Can I cancel Almond Club?

Stripe-backed Almond Club members can cancel renewal. Access continues until the end of the current paid period, and the current paid period is not automatically refunded.